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Returns and Refunds


The buyer who wants to use the right of withdrawal is required to return the goods by shipping the same within a period not exceeding 14 days from the date of receipt. The costs and risks related to the return of the products will be borne by the buyer, who must send them in a secure form with the necessary guarantees for the products to arrive in perfect condition. The right of withdrawal is exercised by sending a communication via e-mail that must contain the name of the applicant, code and description of the article, details for the refund and which must be sent by e-mail to The address to which the returned product may be sent may differ depending on the product and will be notified to you once the above communication has been received.


The reimbursement, following the exercise of the right of withdrawal, will be activated by the Seller as soon as possible and in any case within thirty (30) days from the date on which the Seller became aware of the withdrawal, after checking its correct execution and acceptance of returned products. The right of withdrawal does not include goods that are tailored to the customer's needs or that are deteriorable and easily perishable.